Cancellation policy

1.1. A booking can be cancelled free of charge with a full refund up to 7 days before the day of arrival.

1.2. The exact free cancellation deadline is stated in the booking confirmation email.

1.3. You can cancel online using the booking management link sent in the confirmation email.

1.4. In the case of free cancellation, the full amount paid is refunded.

2.1. If there are fewer than 7 days left until the day of arrival, online cancellation is no longer available and the amount paid is non-refundable.

2.2. In the case of a no-show, the amount paid is not refunded.

2.3. If you need to cancel due to unforeseen circumstances (such as illness, an accident or other exceptional situations), please contact us — we will review each situation individually.

3.1. If you would like to change your booking dates, please contact us. Date changes are subject to availability.

3.2. If the new dates have a different price, the difference is charged or refunded accordingly.

4.1. Refunds are issued to the same payment method used to pay for the booking.

4.2. Refunds are usually received within 5–10 business days, depending on your bank.

5.1. If we are unable to provide the stay due to unforeseen circumstances, we will offer alternative dates or refund the full amount paid.

6.1. Bookings made on the Booking.com platform are subject to the Booking.com cancellation terms selected at the time of booking. These reservations can be managed and cancelled in the Booking.com system.